You get what you pay for
One of my watches broke.
The expensive one.
It happened at my salon of choice. After all the things that have nothing to do with cutting or styling hair (including a hand wax, which forces me to take off my watch), I accidentally dropped my watch on the floor.
The back of the case came off.
Somehow not panicking, when a stylist asked me if my watch was broken, I calmly answered, "It doesn't matter. I have a good warranty."
Later in the day, I walked to the local Movado Boutique and showed an employee my now multi-piece watch and its warranty card.
She took the watch to a room in the back where she took a few minutes to test the watch to see if it still worked and re-pressurize the case.
When this employee came out of the back room with my back-to-one-piece watch and told me that it still worked, I thanked her and was about to leave the store when I noticed a speck of dust inside the front of the case.
Movado Boutiques do not open the fronts of watch cases. I was told that if I wanted the speck of dust removed, my watch would have to be sent out to be repaired, and that it would be about a month before it would get back to me.
I like to think that my watch is on its way to Switzerland as I type this. (I don't know where Movado sends out watches for repairs, but I would like to think Switzerland, because that makes this incident feel oh-so-classy.)
Cost to me: nothing.
This is why I purchased this watch at an authorized retailer. I could have saved hundreds of dollars if I had bought it at an unauthorized retailer, but then I would not have gotten a manufacturer's warranty and I would have paid (probably a lot of) money to get it repaired.
Or perhaps I still would have paid nothing but would be stuck with a broken watch that Movado refused to repair at any price. There is always the fear when you are buying from an unauthorized retailer that what you are getting is counterfeit; stolen or that original, expensive parts have been removed and replaced with cheap knockoffs.
I will be wearing the Nooka watch that I don't like wearing anymore a lot for the next month. I would complain about how this makes it look like I am trying to be unique by dressing just like the people who all dress the same way to be "unique," but that would be hypocritical; the Movado Classic Museum has been the definitive object for showing that you are "unique" by being the same for more than 60 years.




